Meeting/Event Information
Customer Service Excellence in Animal Welfare
Customer Service Excellence in Animal Welfare
Cultivating a culture of empathy and professionalism in animal welfare organizations supports creating a workplace where compassion and accountability go hand in hand, improving how staff serve the public and care for themselves. The presentation will explore core principles of providing exceptional customer service. Attendees will identify de-escalation techniques that can assist them in dealing with high stress situations. In addition, the presentation will also focus on respectful, trauma-informed communication. Attendees will engage in scenarios addressing real life work situations and identify strategies on how to successffully and confidently navigate the emotional landscape of animal welfare.
Take-Aways
By the end of this training, participants will:
- Understand the key principles of trauma-informed, respectful communication
- Apply de-escalation techniques during high-stress public interactions
- Build confidence in handling emotionally charged or difficult conversations
- Cultivate a culture of empathy and professionalism in public service
- Improve outcomes for animals through better public engagement
Registration Rates
WaFed Member: $99 per person
Nonmember: $199 per person
As of October 1, 2025, state law requires us to collect sales tax on all trainings.
As a special incentive, organizations that renew their membership before January 15, 2026 will receive a discount code to attend the webinar for $59 per person. This offer applies to organizational memberships only, not individual memberships
Tickets
$99.00 Member Registration
$199.00 Non-member Registration
$118.00 Group Registration 2 - Meow Cat rescue
